Customer Satisfaction Guarantee
At Scented Meadow, we strive to exceed your expectations and ensure complete satisfaction. We offer a 100% authentic product guarantee and aim to provide you with the highest quality merchandise. However, if you need to return an item, we make it simple and convenient.
Return Policy
You may return most items purchased from Scented Meadow within 30 days of purchase for a refund, provided they meet the following conditions:
– Unopened and in original packaging: Items must be returned in their original, unopened packaging.
– Exceptions: Some items may have specific return policies due to hygiene or safety concerns. Please contact us for details.
Restocking Fees:
– Unopened items: We apply a nominal 5% restocking fee to all unopened items returned for a refund.
– Opened items: A 15% restocking fee will be applied to opened items.
– Exception: We understand that mistakes happen, and we prioritize customer satisfaction. Therefore, no restocking fee will be applied if you receive an item different from what was ordered or described.
Return Shipping:
– Free returns: We cover the return shipping cost for incorrect items.
– Customer responsibility: You are responsible for the return shipping cost for all other returns.
Non-refundable Shipping:
To be transparent, please note that your refund will not include the initial shipping cost of $8.95 unless the return was caused by a mistake on our part (e.g., incorrect or missing item).
Making a Return:
To initiate a return, please contact us at support@scentedmeadow.com. We will provide detailed return instructions and answer any questions you may have.
Additional Information:
– Return timeframe: Returns must be received within 30 days of purchase.
– Trackable shipping: We recommend using a trackable shipping service for all returns.
– Policy updates: This return policy is subject to change without prior notice. Please refer to this page for the latest information.
We value your business and want you to feel confident in your purchase. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We are always happy to help!