Frequently asked questions

Are all of your name-brand perfumes genuine and authentic?

Yes. We guarantee that all designer and niche fragrances on our site are 100% authentic. We source our inventory strictly from authorized distributors, direct brand partnerships, and verified wholesalers. We never sell knockoffs or counterfeits.

Do the designer perfumes come in their original packaging?

Absolutely. Every designer fragrance is shipped in its original retail box with the original cellophane wrapping (unless the manufacturer does not wrap that specific product). Please keep in mind that cellophane wrapping is applied by factory machines, and it is not uncommon for it to occasionally loosen, tear, or slightly peel off during standard handling and transit. This is completely normal and does not indicate that the product is faulty, used, or tampered with.

Why are your designer fragrances priced lower than retail stores?

By operating exclusively as an e-commerce retailer, we maintain lower overhead costs compared to traditional brick-and-mortar stores. We pass those savings directly on to you!

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days.

Do you ship internationally?

Fragrances containing alcohol (Eau de Parfum, Eau de Toilette) are classified as hazardous materials by shipping carriers and can currently only be shipped domestically via ground transport.

How can I track my order?

Once your order is dispatched, you will receive an email containing your tracking number and a link to monitor your shipment's progress. You can also locate the status of your order from Order Lookup.

What is your return policy?

We want you to love your purchase. However, due to health, safety, and hygiene regulations, we can only accept returns on unopened, unused fragrances in their original factory-sealed packaging within 30 days of delivery.

What should I do if my item arrives broken or leaking?

We package your order with the utmost care, but accidents during transit can happen. If your item arrives damaged, please contact our support team within 48 hours of delivery with a photo of the damaged item and the shipping box. We will issue a replacement immediately.